Return Policy

At KYNO, we want you to have the best shopping experience, and we understand that sometimes returns may be necessary. Our return policy is designed to make the process as easy and convenient as possible.

1. Eligibility for Returns

You may be eligible for a return under the following circumstances:

• The product you received is damaged, defective, or not as described.
• You have received the wrong item.
• The product has not been used, and it is in its original condition and packaging.
• Your request for a return is made within 30 days of receiving the item.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at [email address] or through the Contact Us page on our website.
• Provide your order number, the reason for the return, and any relevant photos or information.
• Our customer support team will guide you through the return process and provide you with return instructions.

3. Return Process

Once your return is approved and instructions are provided, follow these steps:

• Carefully package the item in its original packaging.
• Include all accessories, parts, and any documentation that came with the product.
• Attach the return label provided by our customer support team, if applicable.
• Drop off the package at the designated shipping location.

4. Refund or Replacement

Upon receiving and inspecting the returned item, we will notify you of the status of your return. Depending on the circumstances, you may be eligible for:

• A refund: If the return is approved, your payment will be refunded through the original payment method.
• A replacement: If the item is still in stock, we can send you a replacement at no additional cost.

5. Return Shipping Costs

In the event of a damaged, defective, or wrong item, KYNO will cover the return shipping costs. If the return is for any other reason, the customer will be responsible for the return shipping costs.

6. Timeframe for Refunds

Refunds are typically processed within 5-10 business days of receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

7. Contact Us

If you have any questions or concerns about our return policy, feel free to reach out to our customer support team at [email address]. We are here to assist you and ensure your shopping experience with KYNO is as pleasant as possible.

At KYNO, your satisfaction is our priority, and we aim to make your shopping experience convenient and worry-free.